Total Network Support

TNS August Update

admin — Mon, 30 Aug 2010 00:22:50 +0000

Time to claim FREE Microsoft Office 2010 – Expires 30th Sept

A few months ago you received an email from Total Network Support advising you of the Upgrade offer from Microsoft Office 2007 to Office 2010 upon release.
The offer allowed you to purchase Microsoft Office 2007 at that time and then receive a free upgrade to Microsoft Office 2010. You were then to go to the following site for upgrade details, and to download Microsoft Office Professional 2010 when it was released:

http://office2010.microsoft.com/en-us/tech-guarantee/

Please note that you MUST activate your purchase through the link above to obtain download of Office 2010, and you MUST do this prior to September 30th, 2010.

This offer is only for customers who purchase new, genuine, qualifying Full Packaged Product of Office 2007 from Microsoft or an authorized reseller.

This offer is not valid for volume license customers, customers with Not-For-Resale or promotional product, customers who purchase Office 2007 through the Home Use Rights or Student Select programs
If you would like assistance with this please call your TNS solutions consultant on 1300 867 867.

Windows XP Downgrade on HP ends

Please note that, effective 1 October, 2010, HP will no longer offer the XP Pro Downgrade Operating System as an option on its configurations. This is in preparation to Microsoft’s discontinuation of the XP Pro Downgrade Option, from 22nd October, 2010.

New face at TNS Helpdesk
TNS have recently employed a new Helpdesk member, Damian West. Damian brings to TNS his experience in technical support & customer service to ensure that we continue providing you with very best support possible.

Testimonial: Wendy Wright

michaelk — Tue, 13 Jul 2010 07:35:39 +0000

“The excellent results last week are in no small measure a result of Nick’s ability to stay focused, keep the rest of the team on track, cut to the chase, and really get through the work with a minimum of fuss.
My sense is that he now has such a good familiarity with our site and processes that he is able to really make a difference to the outcome, and I wanted to thank him for that. It makes a huge difference to the way that our department is perceived across the organisation, thank you TNS.” - Wendy Wright

Anglicare Victoria

Testimonial: Phillip E Carroll

vanessa — Mon, 07 Jun 2010 06:46:45 +0000

“Today I experienced real talent with your Help Desk Staff. I have website issues which caused problems sending emails. This was in the base program of the website. TNS found the perfect work around which will assist us greatly with our many web customers.

Well Done to Antonio and every one at TNS. You could of easily taken 10 hours to resolve (which many IT companies would). This was fixed within 1 hour.”- Phillip E Carroll

Central Cleaning Supplies (Aust) Pty Ltd

Newsletter – Tax Time Promotion : HP rewards you with a $100 Coles Myer Gift Card

vanessa — Mon, 24 May 2010 00:55:26 +0000

For a limited time only, you can redeem a bonus Coles Myer Group Gift Card on all eligible purchases. For example, the HP ProBook 6540b Notebook PC is eligible for a $100 Coles Myer Group Gift Card if purchased before 30 June 2010. Other great products, like the HP TouchSmart 9100 Business PC and the HP ProBook 5310m Notebook PC are also eligible for a $100 gift voucher.
As an additional bonus, if you purchase 5 eligible products in a single transaction, you can enter the draw to win $25,000 cash.

Eligible Products include:
To be eligible for one $75 Windows®. Life without Walls™.
HP recommends Windows 7.Coles Myer Group Gift Card, participants must purchase an HP Desktop PC plus an HP Monitor combination from the list below:

HP Desktop PCs:
HP Pro 3000 Microtower PC – Part Numbers: WE598PA#ABG; WE597PA#ABG; WE600PA#ABG; WE599PA#ABG; WE602PA#ABG; WE601PA#ABG; WE605PA#ABG; WE569PA#ABG; WM317PA#ABG; WM316PA#ABG; WE604PA#ABG; WE603PA#ABG; XA787PA#ABG; XA786PA#ABG

HP Pro 3000 Small Form Factor PC – Part Numbers: WE607PA#ABG; WE606PA#ABG; WE609PA#ABG; WE608PA#ABG; WE611PA#ABG; WE610PA#ABG; WE614PA#ABG; WE568PA#ABG; WM319PA#ABG; WM318PA#ABG; WE613PA#ABG; WE612PA#ABG; WL812PA#ABG; XA788PA#ABG

HP Monitors:
HP LE1901wm 19-inch Widescreen LCD Monitor – Part number NP446AA#ABG;
HP LE2001wm 20-inch Widescreen LCD Monitor – Part number VN692AA#ABG
HP LE2201w 22-inch Widescreen LCD Monitor – Part number NK571AA#ABG
HP Compaq LE1911 19-inch LCD Monitor – Part number EM887AA#ABG
HP Compaq LA2205wg 22-inch Widescreen LCD Monitor – Part number NM274AA#ABG
HP Compaq LA22f 22-inch Widescreen LCD Monitor – Part number VU893AA#ABG
HP Compaq LA2405wg 24-inch Widescreen LCD Monitor – Part number NL773AA#ABG

IMPORTANT: Participants must purchase an eligible desktop and an eligible monitor in a single transaction to be eligible for this promotion

To be eligible for one $100 Coles Myer Group Gift Card, one of the following HP Notebook PC and Part Numbers must be purchased:

HP ProBook 5310m Notebook PC – Part numbers: VZ156PA; VZ159PA; VZ157PA; VZ160PA; VZ158PA; VZ161PA
HP Compaq 6730b Notebook PC – Part numbers: VZ211PA; VW341PA; VX657PA; VZ212PA; VW342PA; VX658PA; VZ213PA; VW343PA; VX659PA; VZ214PA; VW344PA
HP ProBook 6540b Notebook PC – Part numbers: WL665PA; WL666PA; WH431PA; WH433PA; WH432PA; WH434PA.

To be eligible for one $100 Coles Myer Group Gift Card, one of the following HP TouchSmart 9100 Business PC’s and Part Numbers must be purchased:

HP TouchSmart 9100 Business PC – Part numbers: WM112PA; WM113PA

Offer valid from 1 May, 2010– 30 June 2010

To register your claim click on link below and follow instructions;
https://h30456.www3.hp.com/project/Participant_Register.aspx

Please call your TNS Systems Consultant on 1300 867 867 to discuss your HP requirements today.

Social Networking Sites – Friend or Foe?

vanessa — Wed, 28 Apr 2010 23:39:56 +0000

Social networking sites, such as FaceBook, YouTube, Bebo, MySpace are being used in the workplace on a daily basis.

Organizations are right to be concerned about the time their employees are using while updating their social networking profiles, poking their friends and playing Scrabulus. According to a study, loss of productivity attributed to the popularity of social networking sites is costing corporations in the UK £6.5 billion a year.

Banning use of social networking sites is not necessarily the answer – more and more organizations are seeing the benefits that these sites can offer, from recruitment to research.

Don’t fret. You do not have to make a choice between completely blocking or allowing full access. WebMarshal enables the use of social networking sites in the workplace, safely and productively by:

Providing rule sets that enable you to define the time and how long a user can spend on social networking sites
Controlling the content users can upload and download to the web in realtime, preventing breach of confidentiality
Stopping internet bandwidth waste

Don’t let social networking sites become your worst enemy!

Call TNS on 1300 867 867 to discover how M86 Security Software can benefit your business.

Testimonial – John Gregory

vanessa — Tue, 20 Apr 2010 06:36:36 +0000

“I have found TNS to be very responsive to the needs of ASCH. They provide excellent 3rd level support to our organisation plus very responsive 1st and 2nd level support when required.”

John Gregory, Biocell

Biocell

Testimonial – Dean Joel

vanessa — Mon, 19 Apr 2010 23:31:30 +0000

“Keep up the great work and remain proactive”
Dean Joel – Managing Director, Australasian Playgrounds

Australasian Playgrounds Pty Ltd

Buy Office 2007 NOW and get FREE upgrade to 2010 upon release

vanessa — Mon, 12 Apr 2010 00:37:17 +0000

Purchase Microsoft Office 2007 Now and upgrade for Free (Need to purchase between March 5 and Sep 30 and activated) Then go to the following site for details and to download 2010 when released:

http://office2010.microsoft.com/en-us/tech-guarantee/

Office Ultimate 2007 upgrade to Office Professional 2010
Office Professional 2007 upgrade to Office Professional 2010

Office Small Business 2007 upgrade to Office Professional 2010

Office Standard 2007 upgrade to Office Home & Business 2010

Office Home & Student upgrade to Office Home & Student

Office Basic 2007 upgrade to Office Home & Business 2010

This offer is only for customers who purchase new, genuine, qualifying Full Packaged Product of Office 2007 from Microsoft or an authorized reseller.

This offer is not valid for volume license customers, customers with Not-For-Resale or promotional product, customers who purchase Office 2007 through the Home Use Rights or Student Select programs.

Go to www.office2010.microsoft.com/en-us/tech-guarantee and click “Sign up for a reminder.” You will be asked to provide your name, the product language and your email address.

When Office is available in the language you selected you will receive an email notification at the address you provided. The email you receive will be in the language of the product you selected and will provide a link to the Office 2010 download site.

All Office 2010 upgrades through the Office Technology Guarantee program must be requested by October 31, 2010.

To purchase Office 2007 please call your TNS Systems Consultant on 1300 867 867.

Total Network Support is now an AutoDesk Authorised Reseller

vanessa — Fri, 09 Apr 2010 04:32:29 +0000

Total Network Support has recently been recognized as an AutoDesk Authorised Reseller, and can now supply and help you renew the following AutoDesk products;

Autodesk Mudbox
AutoCad
AutoCAD Raster Design
AutoCAD Visulization Suite
Autodesk 3ds Max Design
Autodesk Navisworks Manage
Autodesk Navisworks Review
Autodesk Navisworks Simulate
Autodesk Vault Collaboration
Autodesk Vault Manufacturing
Autodesk Vault Workgroup
AutoCAD LT
AutoCAD Inventor LT Suite

As a world leader in 2D and 3D design, engineering, and entertainment software, Autodesk delivers the broadest product portfolio, helping over 9 million customers, including every member of the Fortune 100, to continually innovate through the digital design, visualization, and simu-lation of real-world project performance. From architecture, manufac-turing, transportation, and utilities to telecommunications, video games, television, and film, Autodesk customers are leading the 2D and 3D design world by improving their design processes through in¬creased efficiency and productivity.
Learn more about the powerful new capabilities by clicking below;
AutoCAD 2010.

If you would like to purchase or renew your AutoDesk software, please contact your TNS Systems Consultants on 03 9682 9300 or our Technical Support Team on 1300 TNS TNS (1300 867 867).

Testimonial – Clinton Mclean

vanessa — Tue, 06 Apr 2010 03:18:19 +0000

“I just wanted to send out a thanks to both David and Nick for there help over the last few months. Today is our last day with support from TNS (Total Network Support), and with David in the office. Its been great having you guys on board, and you did a fantastic job. I was very impressed and I had a number comments from other staff members on your good work. Keep in contact, and should we need some help down the line you guys will certainly be first on our list.”
Clinton Mclean, Information Technology Manager

SPX Corporation