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Helpdesk

Our dedicated helpdesk team is able to offer you quality IT support remotely and consulting services that are designed to meet the challenges of today’s evolving business. They can offer professional support in a timely and effective manner.

All of our helpdesk staff are based in Melbourne and when you call, you get to talk to a real person, who can solve the vast majority of problems that you may face. Our helpdesk technicians are encouraged to have initiative and not limit themselves to “level 1″ support. If they can fix the problem, they do.

Many of our clients grant access to the Total Network Support helpdesk staff to be able to remotely administer their network. This allows the helpdesk staff to get administrative access to your network to resolve the vast majority of your problems. Not only does this save you costly technician call out fees, but it increases the speed of your organisation by removing delays due to IT infrastructure outages.

Our helpdesk is also manned 24×7 allowing you to arrange after hours support for your organisation outside of our usual extended business hours support.

Whatever the size of your operation, the Total Network Support helpdesk makes sense. Contact Total Network Support to arrange helpdesk access for your organization.

 
 
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Total Network Support Phone:1300 867 867
Level 4, 71 Palmerston Crescent Fax: 03 9682 9344
South Melbourne, 3205 International: +61 3 9682 9300
Victoria, Australia ABN Number: 16 089 552 223
info@tns.com.au http://www.tns.com.au/index.php/helpdesk/