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“The excellent results last week are in no small measure a result of Nick’s ability to stay focused, keep the rest of the team on track, cut to the chase, and really get through the work with a minimum of fuss. “Today I experienced real talent with your Help Desk Staff. I have website issues which caused problems sending emails. This was in the base program of the website. TNS found the perfect work around which will assist us greatly with our many web customers. Well Done to Antonio and every one at TNS. You could of easily taken 10 hours to resolve (which many IT companies would). This was fixed within 1 hour.”- Phillip E Carroll “I have found TNS to be very responsive to the needs of ASCH. They provide excellent 3rd level support to our organisation plus very responsive 1st and 2nd level support when required.” John Gregory, Biocell “Keep up the great work and remain proactive” “I just wanted to send out a thanks to both David and Nick for there help over the last few months. Today is our last day with support from TNS (Total Network Support), and with David in the office. Its been great having you guys on board, and you did a fantastic job. I was very impressed and I had a number comments from other staff members on your good work. Keep in contact, and should we need some help down the line you guys will certainly be first on our list.” “I just wanted to thank your team for their assistance this week. Luke is very diligent and efficient and he’s been a fantastic help.” “We have used TNS now for the best part of 10 years. I don’t often make recommendations, but you will not find better, more professional and prompt attention to your network and IT issues. You will not be disappointed. We have almost no downtime ever and the staff at TNS are always available to solve problems.” “I would like to say thank you to TNS and in particular your ‘service’ team members for their assistance today. Nick and Wayne were both outstanding given their no doubt already heavy work schedules.” “I had to write to tell you how impressed I was with the IT work that Antonio performed at our office yesterday. “TNS has performed diligently today, and we are very pleased with your assistance. Many thanks for organising your services at such short notice.” “I have worked with other computer technical support companies in the past who have also done the job, but not with the professionalism that TNS do. I have found myself a new team and will be recommending you to everyone!”Kellie Johns, Director “I just wanted to say a quick thank you to TNS for being a great & reliable support for Lanteri Partners. TNS give us complete service, sales, engineers, times scheduling, you name it, TNS do it & with a smile. Thanks for always moving the engineers around to help us out & for always being happy to help. We often need to extend the times that we need your engineers help & I cannot recall a time where we have not received it. TNS…..you are superstars, I have complete confidence that you ALWAYS have Lanteri’s best interest at heart. You have complete understanding of how our company runs & you always go above & beyond to provide appropriate advice & help every single time we call. I cannot thank you enough for the hard work you do for us. We have not given your Engineers anything that they haven’t been able to fix (even MYOB!). They are helpful & very knowledgeable and pass on invaluable information to me which helps me out day to day & we absolutely love that. We are very happy customers & love dealing with TNS, you make our computer problems less stressful & it is comforting to know that a great bunch of people are only a phone call away.” “When TNS took our account over recently, it was like a breath of fresh air, compared to the company we used to use. We haven’t looked back since.” “Great company to work with on all levels. Pleasure to have them as part of our partner base.” “I think the team at Melbourne are fantastic. They all know their jobs extremely well & nothing is ever a problem. Every person I have dealt with there has amazed me with their knowledge & I am totally satisfied with them.” Jacinta Berlinger – Rosebud Hotel ” It has been a welcoming relief working with TNS. I just wish everyone was as accommodating as Stewart, Nick and their teams.”Tim Lai – Aesop “TNS are always responsive to our needs and requests, dealing with matters as they arise promptly.Appreciate the way their staff take the time to know their customers. Always a friendly voice on the other end of the phone.”-Heather Stevens “Thank you, Thank you!!! Sensational service – speedy response & helpful.” “An excellent company to have a working relationship with.” “I write to express our appreciation for the support we have received from TNS. “Thanks to you and your team for the great work you guys do. The upgrade we had last year was handled by your office in an extremely professional manner and was implemented without any problems. You make our job easier by knowing that if anything should go wrong you are always there to fix the problem straight away.”- Wendy Burton “We are very happy with the level of service offered by TNS. Based on previous experience with other I.T. providers TNS provided an almost immediate service. TNS knew exactly what was needed to resolve the issue and were prompt and efficient.” Tina Thoms, German Chamber of Industry & Commerce “Tony was great, he was the best technician we’ve had onsite, I had the utmost confidence in him, and he explained exactly what he was doing.” “Total Network Support (TNS) has been an integral part of computing needs of Central Cleaning Supplies (Aust) Pty Ltd.I have found that TNS, will work to a solution of any issues until it has been completely resolved. I have trusted them to provide us with the key responsibility of looking after and maintaining our Multi Site Network. “As a national technology based business, our IT infrastructure is critical to our day to day operations. When it came time to do a full replacement of our infrastructure, we were quite concerned about the possible downtime and teething issues usually experienced in such a drastic change such as replacing all of the company servers in a large organisation. TNS came to the rescue and performed the cleanest migration possible. With zero downtime, our business kept operating with zero impact to our day to day operations. The professionalism and ingenuity of the TNS engineers was key to our successful migration, for which we are very grateful. We highly recommend TNS to any business seeking professional IT Infrastructure engineering and support. Thankyou TNS!” Chris Deegan, I.T. Manager “TNS are one of the best companies I have dealt with. At this stage, they offer us all we want.” Tim Houston “I congratulate all there at TNS for being so helpful & friendly. Thank you for helping us migrate to a more reliable IT System. I am impressed with the expertise & efficiency of TNS in helping our company move to our new Small Business Server.” Stephen Lawler, Director “We have used TNS for a range of diverse services over the past three years and have found them to be consistently responsive, effective and professional. They always do what they say they will do, and they follow up and cheerfully rectify problems no matter how they arise. |
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